TYPE:SalesMODEL:AtlasYEAR:2025
Average Score (418 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
James was outstanding. Really impressive how he helped me make the best choices for me. Thank you James
07-21-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:Jetta GLIYEAR:2025
Always a very pleasant experience My service representative prioritizes my visits and gets me out of there quickly
07-19-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:TiguanYEAR:2022
We have refrained from providing a rating after over a year of continued poor experiences at Orlando Volkswagen North, and more specifically, with our Service Manager Brian Alexander. I'll start with the most recent experience with Brian - upon arriving at drop-off at 8AM on Friday, 7/11, we were greeted by a person Brian identified as his manager (apologies did not get his name) due to Brian being busy; that individual started our experience on a positive note. He came out, talked to us as people, we showed him the emissions light we were receiving (he provided jovial statements and related with us). Upon coming in Brian was then able to take us; he said they would look and get back to us, of course no problem. We received a call at approximately 11:30AM that they identified the issue (battery), but needed to order the battery as they did not have on hand. A price was quoted ($547), which we accepted, and moved on. We then received a call at 4:31PM from Brian that the part wasn't going to be there in time and we would get it tomorrow; in normal Brian fashion (will cover why I say this is normal), Brian did not offer an apology or any sympathy in not getting the part, he proceeded to in a voicemail complain about how they were ready to do it but the stupid parts people couldn't get it and we could get it in the morning. Sure, that is fine, we moved on. The next day we received a call at approximately 11:45AM that the car was ready to pick up, and to come before 4:30PM. Sure, so we came at approximately 2PM. Upon arriving at the dealership, there were 2 guests being helped and we waited, someone directed us to the cashiers window so we headed over. Upon going to the cashier, the young man pulled our invoice and exclaimed "Hey it's your lucky day, this is covered by warranty". My husband and I both heard this together, said "whoa thats awesome", and confirmed again to the cashier emphatically saying "yep its covered". We then headed out; we waited outside for approximately 10 minutes, several service advisors passed us without a word; I finally popped my head back inside, because they forgot to send a valet to bring our vehicle. A normal bit of poor customer service experience we've come to enjoy. Monday morning, 7/14, I received a voicemail from from Brian Alexander saying "we didn't receive payment for the vehicle". I called him back somewhat confused, as again the cashier told us it was covered, and Brian accusatorily said "why didn't you pay for it? You saw the quote and should have known what to pay". Again, my husband and I stood there, expressed shock when the cashier said it was covered, had him confirm, and left. Brian felt it appropriate to accuse us of essentially trying to walk out on a bill; no "oh sorry that happened, he must have been confused by the invoice I left him" (of which we have a copy and says "N/C" on every line, aka "No cost"), Brian chose accusation. We paid this, because we want nothing to do with this dealership ever again. Over the past year we have had a major issue with our car that caused it to be impounded in VW Orlando Norths shop for the better part of 5 months; the issues essentially involves the engine losing a mass amount of oil without leaking that the shop has had issues in diagnosing. Throughout it Brian has made himself the aggrieved party, acting like we're annoying him with it. Heck, last time another service staff told me the nice anecdote: "Hey I had a car I used to have to pour oil into, so don't blame us"; thanks VW Orlando North! I bought a brand new car, that currently has 30K miles on it, but yeah I should expect to treat it like my 200K mile beater I had in high school! VW Orlando North's service department has solidified I'll never buy a vehicle from them again, and have turned us off VW for the time be.
07-19-2025
Thank you so very much for your business, I have called and emailed you hoping to discuss you visit if you could reach out to me I would appreciate it.
TYPE:SalesMODEL:TiguanYEAR:2025
Everyone from sales, management and finance were great!
TYPE:ServiceMODEL:TaosYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2024
BRIAN HAS ALWAYS BEEN ACCOMMODATING AND HELPFUL. EXPLAINS EVERY STEP AND WHAT TO LOOK FOWARD TOO AT TIME OF SERVICE.
07-18-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:AtlasYEAR:2022
Thorough review of past service to determine current service needs
07-17-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:TiguanYEAR:2023
Service consultant was very helpful, knowledgable, and understood my needs.
07-15-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:AtlasYEAR:2021
Service was great.
07-15-2025
Thank you so very much for your business!
