Average Score (418 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

418 Ratings

4.9 Average

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  • Wanda P.06-11-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    Arthur takes very good care of me and my car and this is at the Volkswagen company on Lee Road in Orlando. Him and his associates are very kind to me! I always get a phone call with all the explanations and everything that’s gonna happen with the Car. Arthur always calls me and lets me know. Thank you for being so kind. I will see you guys soon.

  • Ronnie G.06-11-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I never seen a dealership like this how they do care about customers,I’ll salute this people,thank you so much 😊

  • Jason R.06-09-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    James did an outstanding job!

  • Dale H.06-09-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Prompt service and communication throughout the repair process.

  • Joel R.06-08-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    It was great working with Mark at this location. He was very nice and make the experience easy.

  • Anne-marie F.06-08-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Service at this VW dealership has always been the best!1

  • Brian R.06-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Arthur, the sales associate, was friendly, communicative and clear about setting and meeting expectations. I just wish it wasn't so expensive to bring my car in to have service. I wish there was more transparency about services and pricing too - why is it more than $400 to add freon to an AC system that is functional but intermittent? I know that it's not Arthur's fault that the costs are so high, but for the first time in 15 years of VW dealership maintenance, I'm wondering about going elsewhere for service simply because of costs.

  • Carmen P.06-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    The staff is very friendly and informative.

    06-05-2025

    Thank you so very much for your business!

  • Gloria S.06-01-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    I had a great experience, love the Tiquan product, completely blown away by the new vehicle. Everyone and I mean everyone at this dealership has been more than wonderful. They treated me with the utmost respect as well as my son who was with me during the process. Answered all my questions and are continuing to help with all questions for this new and improved vehicle. Brian my service manager set me up with the sales team initially letting them know I needed a new vehicle. He's the best service manager, and so are the others who help me when he is out. Thanks to Randy and Max for getting the ball rolling.

  • Ricky S.05-31-2025

    TYPE:SalesMODEL:AtlasYEAR:2025

    John was so patient, thorough, and honest. Didn’t rush a sale. He sold me the right car and not just a car to make a sale. TEN STARS! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️