TYPE:ServiceMODEL:TaosYEAR:2024
Average Score (417 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2024
Thanks to the team at Vw North my new car is still new and more enjoyable without a few kinks that are now fixed!
04-29-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:TiguanYEAR:2020
They understand a situation and helps a lot
04-28-2025
Thank you so very much for your business!
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Raul was extremely helpful through out the entire buying process. I appreciate the level of knowledge and professionalism he exhibited, making my experience exceptional.
TYPE:SalesMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2023
It was easy to schedule the service. Arthur did an excellent job in keeping us informed.
04-28-2025
Thank you so very much for your business!
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Was a great experience from start to finish.
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
Chris Parks was our sales rep, and he performed flawlessly! We are completely satisfied with our purchase and the experience.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Professional staff kept me informed and paperwork was ready
04-24-2025
Thank you so very much for your business!
TYPE:SalesMODEL:TiguanYEAR:2024
Overall, I would say the purchase of the vehicle itself was straight forward. The few things that surprised me was that I walked around the lot for a while and I decided to go back to my car to leave as no one came out to greet me although two reps were standing at the showroom door looking at me but never came out. If it wasn't for a passing sales rep, who was helping other customers, ask me if I had been helped, I would have left. The other part the surprised me is that I had questions after my purchase and I called and left messages for my sales rep, but never received a call back. I noticed he did not leave a business card with any of my paperwork as well. This leads me to believe it is all about the sale, but not future customer service which is a shame as this would impact future purchases if it were just about the sale. The other surprising part was that I called the dealership to try and find out the percentage levels of tint on my windows. The woman who answered said she could not get an answer for me as all the sales and service staff were busy and that the few people she did asked said they had no idea. That was a bit shocking that no one could answer the question and I was told to call back. Also, I had asked about throwing in some oil changes as part of the deal, but this was my fault for not following up on it so that is on me.
