TYPE:ServiceMODEL:AtlasYEAR:2018
Average Score (418 reviews):4.9
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:SalesMODEL:JettaYEAR:2025
It was a pleasure doing business with you. It was done via the phone. One call, agreed to price and trade in. Came in, test drove the car and paid for it. Awesome. No issues at all. Highly recommend
03-19-2025
Thank you for your business!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Nakita ( not sure how to spell her name) was so sweet and friendly. Kept me informed of everything. She was very helpful.
03-17-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:JettaYEAR:2024
Got my car back almost a whole hour earlier than expected. Love the amenities in the waiting area with the coffee and phone chargers.
03-15-2025
Thank you so very much for your business!
TYPE:ServiceMODEL:TiguanYEAR:2020
TYPE:ServiceMODEL:AtlasYEAR:2022
This was a recall service and I found it very frustrating that it couldn't be done on a weekend, and it was a 4 hour + service and a rental car was not paid for or even guaranteed. When I checked in for my service there was no note that I needed a rental and I was then told, maybe there would be a rental available. I had two appts that morning I needed to get to. I was told I could get a courtesy ride to my 9:15 drs. appt but no ride back. That makes no sense. Why would I do that? If this was going to be a 4 hour service I knew that it would be longer because when I go for an oil change and I wait, I've waited for 3 hours! Maybe I'm just spoiled by Honda and Lexus where the service was half of that amount of time. The waiting area is also not that comfortable. Again, maybe my expectations are too high from my experiences with Honda and Lexus. I have decided to look for a new car and I will research the service department before making a final purchase. Feeling very discouraged with VW.
03-11-2025
Thank you so very much for your business and for speaking with me on the phone see you at your service.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
TYPE:SalesMODEL:ID. BuzzYEAR:2025
TYPE:SalesMODEL:Atlas Cross SportYEAR:2024
TYPE:SalesMODEL:Atlas Cross SportYEAR:2025
