Average Score (418 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

418 Ratings

4.9 Average

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  • Edward O.08-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    James was super helpful and found the puddle lights I wanted. He took his time to explain my warranty and what I didn't understand. Great customer Service!

    08-19-2025

    Thank you so very much for your business!

  • Alex G.08-16-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Isack was very kind and helpful. I appreciated his hustle.

    08-16-2025

    Thank you so very much for your business!

  • William F.08-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2022

    James is very professional and focused on providing the best customer service. He did a great job related to my issue (lost key on my 2022 Atlas), and was patient to explain the entire process from beginning to end.

    08-16-2025

    Thank you so very much for your business!

  • Shovie S.08-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2025

    My vehicle was in for the zaktek external protective coating. I was offered the interior service for $60. I was told it would include conditioning the seats ,dash, and vacuuming the vehicle. First of all, the appointment was for 7:30 but nothing started until 9:35. The vehicle was not vacuumed. While the seats and dash were conditioned, so was all the black trim, screen, and instrument panel. It left an unpleasant residue! I ended up having to clean and vacuum the vehicle, the $60 was wasted. I would not choose this service again.

    08-16-2025

    Thank you so much for your business, I have tried to call and email you if you could please reach out to me i would appreciate it my info is in the email i sent you.

  • Phillip B.08-13-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

    Your service people represented volkswagen very well

    08-13-2025

    Thank you so very much for your business!

  • Frank P.08-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Journi C.08-10-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Max, our sales agent, made the purchase of our new vehicle effortless!

  • Shannon L.08-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Great Customer Service

    08-11-2025

    Thank you so very much for your business!

  • Richard A.08-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Great and friendly service

    08-07-2025

    Thank you so very much for your business!

  • Michael M.08-05-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021